Our lottery is fully automatic and should normally operate without any need for our intervention.
If however you have a query regarding not having received confirmation of payment or perhaps not having been notified of a win within 5 days then please let us know and we will investigate.
Please ensure that your contact details, in particular your email address, are accurate as this is the most common reason for failure in communication. We are unable to assist if your card details are not accepted for any reason, in these circumstances please contact your card issuer. To comply with UK gambling regulations only debit cards can be used to enter the lottery.